🟦 POLICIES
🟦 PRIVACY POLICY
We take your privacy seriously. Therefore, all personal information is handled securely and used only for booking and communication.
Additionally we:
- Personal information is used only for bookings and communication.
- We do not share or sell client information to third parties.
- All sessions are treated as strictly confidential.
- Clients may request access to or deletion of their data at any time.
In summary, your privacy is always respected and protected.
🟦 TERMS & CONDITIONS
By using our services, you agree to the following terms. Firstly, our services are offered for guidance and personal insight only.
- Clients must be 18 years or over
- Readings do not replace professional advice (medical, legal, financial, or psychological)
- We reserve the right to refuse service where appropriate
- Respectful behaviour is required at all times
However, we always aim to provide a supportive and professional experience.
🟦 REFUND & CANCELLATION POLICY
We operate a fair and transparent cancellation policy. For example, this helps ensure all clients have fair access to appointments.
- 24 hours’ notice is required for cancellations or rescheduling. Less than 24 hrs’ notice is classed as a no-show.
- Missed appointments (no-shows) are non-refundable
- If we cancel a session, a full refund or reschedule will be offered
- If no connection is established within the first 10 minutes of your reading, you will have until this time to request a refund, and your reading will cease. A £10 admin fee for time will be applied.
As a result, this ensures fairness for both clients and our team.
🟦 CODE OF CONDUCT
At Trinity Experience, we maintain high standards of professionalism and ethics. In addition, we ensure all clients are treated with respect and care.
We:
- Work with honesty, sincerity, and compassion in all our interactions.
- We respect dignity, client privacy and confidentiality of every client
- Do not guarantee outcomes or make false claims
- We do not offer advice that replaces medical, legal, financial or professional services.
- Maintain professional boundaries at all times
- Provide a safe, respectful, non-judgemental environment
- We uphold the principles of spiritualism in our work and conduct.
- We work towards upholding the consumer protection from unfair trading regulations 2008
Finally, our practice is guided by spiritualist principles and ethical standards.